Better Bunting Privacy Policy

On 1 July 2021 the POPI Act (Protection of Personal Information Act) comes into effect. Better Bunting is aware of the Act and support the purpose of the Act to protect our clients personal information and data. Please refer to our Privacy Policy below.


Effective date: October 01, 2020

 These are the general terms of the relationship between you (the website visitor) and us (the website owner- Better Bunting. They cover any use of (the website). You agree to be legally bound by the terms by visiting and using this website. Please do not use the website if you do not agree to the terms.

You may not access, display, use, download, or otherwise copy or distribute content obtained on this website for marketing and other purposes without our consent.

Better Bunting (“us”, “we”, or “our”) operates the website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, Province, ZIP/Postal code, City, Country

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Financial Information

In the course of providing a service to you, Better Bunting may ask for financial information (Bank account details, credit card details etc.). Such information will be treated with the upmost privacy, will be stored and encrypted on our payment processor systems, which will only be communicated across a secure link and will not be provided to any third parties except where necessary to provide PayFast‘s payment service to you.

Activity Log

This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.

Data Used:

To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, and local user IDs, the activity to be recorded, the site ID of the site on which the activity takes place.

Activity Tracked:

Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type.

Contact form

Data Used:

The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.

Mobile Theme

Data Used: A visitor’s preference on viewing the mobile version of a site.

WooCommerce Services

Data Used: For payments with PayFast: purchase total, currency, billing information.

For taxes: the value of goods in the cart, value of shipping, destination address.

For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities.

For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.

Data Synced: For payments, we send the purchase total, currency and customer’s billing information to the respective payment processor. Please see the respective third party’s privacy policy (PayFast). Click here for more details.

Use of Data

Better Bunting uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Better Bunting will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

 Legal Requirements

Better Bunting may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of Better Bunting

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. An updated version will be posted with the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Copyright and Intellectual Property Rights

Except as provided to the contrary in the agreement, all rights, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to, or of this website are our sole property or will vest in us or a third-party licensor. All moral rights are reserved.

Our logo and sub-logos, marks, and trade names are our trademarks and no person may use them without our permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

Except as expressly permitted under the agreement, the website may not be:

modified or used to make derivative works;

rented, leased, loaned, sold or assigned;

reverse engineered or copied; or

reproduced or distributed.

Contact Us

If you have any questions about this Privacy Policy, please contact us:


The terms “The Customer”, “The User” and “User” are used interchangeably and refer to all individuals and/or entities accessing this web site for any reason whatsoever.

The terms “we”, “us”, “our” and “Better Bunting” are used interchangeably and refer to Better Bunting itself and all individuals and/or entities acting directly on behalf of Better Bunting.

Shipping Policy

  • We make use of multiple courier companies to ship products.

  • If you are uncertain of which shipping option to select, please contact us and we’ll assist you as quickly as possible.

  • If you need ultra-fast, same-day shipping. Please contact us at for a quote.

Delivery Price

Normal Overnight Courier (2-3 Days)

  • 1 or 2 Bunting: R99 flat rate

Delivery Timeframe

Items that are in stock

To Johannesburg & surrounding areas: 1 – 2 Working Days
To Main Centers: 2 – 3 Working Days
To Regional Areas: 2 – 5 Working Days
To Remote Areas: 5 – 7 Working Days

When do you deliver?

Our couriers generally deliver from Monday to Friday between 08h00 – 12h00 and 14h00 – 17h00.

Can you deliver after hours & on weekends?

Please contact us and we’ll assist you as quickly as possible.

Can you deliver on public holidays?

Unfortunately not.

Need Help?

If you are uncertain of which shipping option to select, please contact us at and we’ll assist you as quickly as possible.

Return Policy

Effective date: October 01, 2020

  1. Type of products:

  • We sell physical products.

  • We do not sell digital content.

  1. Requirements to return an item:

  • Return must be reported within 7 days of the item being delivered

  • The item is in a re-sellable condition.

  • The item being returned qualifies for return.

  • The item is in its original packaging, with labels attached.

  • The item does not contain physical wear or tear.

  1. Non-returnable items:

  • Opened/Used or dirty Bunting.

  1. Cooling-off period for electronic transactions

Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. ‘Cancel’ means each party will be placed in the same position that they were in before the transaction took place. This means that you have to return a new, unused good, and we will refund the purchase price. Section 44 is only applicable if you are a natural person – in other words, a human being. You must also be the end user of the goods or service. The transaction must be an electronic transaction — a transaction concluded via (in whole or in part) the website, email, or SMS.

This cooling off period does not apply to goods made or altered to your specifications, or goods specially ordered from a foreign country.

4.1. Return of goods in terms of cooling-off period

You must return any goods in new condition with all original packaging and materials (including any accessories or parts). We will refund the purchase price of the goods within 30 days of the date of cancellation.

  1. Returns within 14 days

We want you to be happy with your purchase, and we understand if you suddenly have a change of heart. You may return most of our products in their new, unopened condition within 14 days of delivery for a full refund. This does not include a refund on shipping costs. Should you need to return an item, kindly contact Lorina at 076 523 7372 or email her at

  1. Incorrect item delivered

We do our best to ensure the product information, availability, purchase price and associated delivery times and fees are accurately displayed on our site.

However, should we accidentally deliver the wrong product to you or if the product is not as described on the website, or is missing any parts:

Please do not remove the product from its original packaging or any of the stickers or labels.

Notify us as immediately and we will collect the product from you at no charge.

We will at your choosing:

  • deliver the correct item to you as soon as possible (if available); or

  • issue a refund (using the same method of payment you originally used for the purchase).

  • Please note that a refund is not available if the item was received as a gift.

  1. Goods arrived damaged

If your goods arrive damaged, missing any parts or accessories, or inoperable, then we will do our best to resolve the issue. Please notify us within 7 days (the sooner the better) kindly contact Lorina at 076 523 7372 or email her at

We will require the following information to assess where in the delivery process the damage may have occurred:

  • Damaged stitching.

  • Damaged packaging

  • Damaged Bunting material

If necessary, we will arrange collection of the product from you at no charge. Once we have inspected the product or photographs and validated your return (if needed), we will, according to your preference:

  1. replace the product (if available); or

  2. issue a refund.

  • Please note that a refund is not available if the item was received as a gift.

  1. Legal right to return unsuitable goods

We have extended this right to all our customers, including those who are not consumers under the CPA. We also have extended the time frame from the statutory ten days to 14 days.

You may return goods within 14 days of delivery if you could not examine them before delivery and then discover that the goods are not what you ordered or expected, or are not suitable for a specific purpose that they communicated to us in writing.

8.1. Returns of unsuitable goods

A consumer must return unsuitable goods within fourteen days of delivery according to our returns and refunds procedure below.

8.2. Refund of the price of unsuitable goods

We will refund the full price of any unsuitable goods in their original unopened packaging. For opened goods, we may deduct or charge a reasonable amount for any use of the goods plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the goods.

  1. Customer queries and complaints

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact Lorina at 076 523 7372 or email her at and have your invoice ready. We will try our best to solve your problem. We are proud of the reputation of our goods.

Any complaints regarding the standard and quality of the product or products bought by consumers through our website should be directed to Lorina at 076 523 7372 or